My office does consultations differently than just about every other lawyer and law firm. In this article, I want to explain how we do them, and why that’s important. My consultations are specifically intended for those who are looking to hire a lawyer in one of my practice areas and maybe doing some comparison shopping and want to get a little information or see if my office is a good fit for their needs. All of my consultations are done over the phone, right when a person calls into the office.
That convenience factor of doing it this way is also a benefit for me, also, because as much as a consultation is an opportunity for a potential client to size up a lawyer or law firm, it also provides an opportunity for us to evaluate a person and determine if he or she will be a good fit for the way we do things. I am fortunate enough to have a busy practice, and therefore don’t have to take every case that comes my way, nor do I have to compete on price. In fact, I publish my fees, not only in the interests of transparency, but also, because we offer higher-end services, to weed out bargain hunters or anyone else who is price-shopping.
Beyond all of that, I have no interest in taking on any sort of “difficult” client. Younger lawyers and those who are starving for work have little choice but to sit silently as some angry person goes on about how everyone else is at fault, how the police got it all wrong, or how the court system is unfair, but I don’t. If you’ve dealt with the public, then you know some people seem to always have a chip on their shoulders, or are otherwise just always a pain the a$$. I can afford to pass on them, and I do.